Standard Terms and Conditions
These terms apply to all engagements delivered by Lizi Guest / Little and Loud Limited.
Last updated: May 2026
Background
These terms and conditions govern the relationship between Little and Loud Limited ("Little and Loud", "we", "us") and the organisation or individual engaging our services ("the Client", "you").
By accepting a proposal, submitting a booking form, or signing a services agreement, you agree to be bound by these terms. Acceptance occurs when the Client signs a services agreement, submits a booking confirmation form, or makes a deposit payment, whichever occurs first.They apply to all workshops, presentations, speaking engagements, facilitation, and training services delivered by Lizi Guest or Little and Loud.
1. Our Obligations
1.1 We will perform the agreed services to the highest industry standards, in a professional and competent manner, and in a way that promotes your interests.
1.2 We will comply with all relevant laws applicable to the performance of the services.
1.3 We will work with your nominated representative and comply with your reasonable directions in relation to the services.
1.4 We will provide written progress updates on request, including updated timeframes where relevant. If timelines change for any reason, we will advise you as soon as practicable.
1.5 All work will be carried out with reasonable skill and care and to a professional standard.
2. Payment
2.1 Invoices are due for payment by the 20th of the month following the invoice date.
2.2 Our standard payment schedule is as follows:
25% deposit invoiced on signing or booking confirmation, due within 10 days.
25% invoiced two weeks prior to the workshop date.
OR 50% deposit if booked less than four weeks before event date
50% balance invoiced on delivery of the services.
2.3 If an invoice is not paid within the agreed timeframe, a reminder notice will be issued. Full payment will then be required within 10 working days. If payment is not received within that period, the invoice may be referred to a debt collection agency and interest will be charged at 2% per calendar month on the outstanding amount.
2.4 You will be liable for all reasonable costs incurred by us in enforcing payment, including debt collection charges, court costs, and legal fees.
3. Term
3.1 This agreement commences on acceptance and continues until the services are completed or the agreement is terminated in accordance with clause 4.
3.2 Any day-to-day issues may be raised directly with Lizi Guest as primary contact for Little and Loud. We operate under strict confidentiality and will advise you promptly if any conflict of interest arises.
4. Cancellation and Rescheduling
4.1 Cancellation by the Client
You may cancel an engagement by written notice. The following fees apply:
30 days or more before the event: No session fee payable. The deposit will be retained.
15 to 29 days before the event: 50% of the agreed fee is payable.
14 days or fewer before the event: 100% of the agreed fee is payable.
If cancellation is due to a genuine emergency or force majeure event, we will work in good faith to rebook the session, though additional travel or accommodation costs may apply depending on circumstances.
4.2 Cancellation or Postponement by the Presenter
If we are unable to deliver the engagement due to illness, emergency, or a force majeure event, we will:
Notify you as soon as practicable;
Work in good faith to reschedule at no additional cost to you; and
Refund any fees already paid if a suitable alternative date cannot be agreed.
4.3 Rescheduling by the Client
Rescheduling requests made more than 30 days before the original event date will incur no additional fee.
Rescheduling within 30 days of the event may incur a rebooking fee of 25% of the agreed session fee, at our discretion. All rescheduling is subject to presenter availability.
Rescheduled events must take place within 12 months of the original date.
4.4 Travel and Accommodation
For in-person engagements requiring travel, you agree to reimburse all reasonable pre-approved travel and accommodation expenses. Travel costs will be outlined in the fee schedule or confirmed by email before being booked. If the engagement is cancelled after travel arrangements have been confirmed, you will cover any non-refundable costs incurred.
4.5 Format of Delivery
Engagements may be delivered in-person or digitally as agreed in writing prior to the event. If an in-person event must move online due to unforeseen circumstances, both parties will work in good faith to adapt the session. Any change in format may require a review of delivery time, materials, and fees.
5. Intellectual Property
5.1 All workshop materials, slides, frameworks, handouts, and content created or used by us remain our intellectual property unless otherwise agreed in writing.
5.2 You may use materials provided as part of the engagement for internal purposes only. You may not reproduce, distribute, resell, or adapt our materials without prior written permission.
5.3 No audio or visual recordings of any session may be made without our express prior written permission. This applies to both in-person and digital delivery.
5.4 We retain the right to reference completed engagements in our promotional materials, including social media, website, and collateral. We will seek your written permission before doing so.
6. Independent Contractor
6.1 Little and Loud is an independent contractor and not your employee or agent. We are in business on our own account and are responsible for our own tax obligations, ACC levies, health and safety compliance, and all other liabilities relating to this agreement.
7. Confidentiality
7.1 Both parties agree to keep confidential all non-public information shared during the course of this agreement. This obligation continues after the agreement ends.
8. Privacy
8.1 We may collect, use, store, and disclose personal information about you for the purposes of carrying out the services and managing our business relationship. By accepting these terms, you acknowledge and consent to this.
9. Termination
9.1 Either party may terminate this agreement immediately if the other party breaches a material term and fails to remedy that breach within 7 days of receiving written notice of the breach.
9.2 Either party may terminate this agreement on not less than 14 days written notice in the event of a force majeure event that prevents performance of the services.
9.3 A force majeure event includes any event outside a party's reasonable control, including acts of God, fire, acts of government, war, civil unrest, pandemic, state of emergency, or border closure.
9.4 Termination does not affect any rights or obligations that arose before termination. Clauses 5, 7, 9, and 10 survive termination of this agreement.
9.5 You agree to provide us with access to all information and people reasonably necessary to complete the services. If you terminate due to delay in completing the services, we reserve the right to invoice for all services provided up to the date of termination.
10. Liability and Indemnity
10.1 You warrant that, to the best of your knowledge, the engagement of our services will not infringe any third-party intellectual property rights.
10.2 Our maximum liability to you for any loss or damage arising directly from our failure to meet our obligations under this agreement is limited to the total value of fees paid under the relevant engagement. Any claim must be notified to us within 2 months of the date the services were delivered.
10.3 We are not liable for any indirect or consequential loss, including loss of profit, anticipated savings, or economic loss, whether arising from negligence, breach of contract, or otherwise.
10.4 We hold professional indemnity insurance.
11. Disputes
11.1 If a dispute arises under this agreement, both parties will first attempt to resolve it directly. The party raising the dispute must notify the other in writing, setting out the nature and details of the dispute. The parties will have 14 days to resolve the matter between themselves.
11.2 If the dispute cannot be resolved within 14 days, it will be referred to mediation. A mediator will be appointed by the President of the Arbitrators and Mediators Institute of New Zealand. The mediation will take place at a time and place determined by the mediator.
12. General
12.1 These terms, together with the proposal and any signed services agreement, constitute the entire agreement between the parties in relation to the services.
12.2 We may update these terms from time to time. The version in effect at the time of your booking will apply to your engagement.
12.3 If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
Questions about these terms?
Get in touch at hello@liziguest.co.nz