Privacy Policy

Little and Loud Limited | Last updated: May 2026 | Version 1.0

This policy explains what personal information we collect, why we collect it, how we use it, and what your rights are under the Privacy Act 2020.

Contents

1. Who we are

Business name:
Little and Loud Limited
Trading as Lizi Guest
Primary contact:
Lizi Guest
Email:
hello@liziguest.co.nz
Website:
www.liziguest.co.nz
Location:
Palmerston North, Aotearoa New Zealand

We are a New Zealand business and this policy is governed by the Privacy Act 2020.

2. What we collect

We only collect information that is necessary to deliver our services or run our business. This includes:

When you make an enquiry or booking

Your name and job title
Organisation name
Email address and phone number
Details about the event or engagement you're enquiring about

When we deliver a workshop or session

Attendee names (where provided by the client organisation)
Post-session survey responses
Feedback provided during or after the session

When you visit our website

Standard analytics data (pages visited, time on site, device type)
Information submitted through contact or booking forms

We do not collect sensitive personal information such as health data, ethnicity, or financial account details. We do not collect information from people we know to be under 16 without parental consent.

3. Why we collect it

We collect personal information to:

Respond to enquiries and manage bookings
Deliver workshops, presentations, and training services
Issue invoices and process payments
Tailor session content to your organisation's context
Send post-session follow-up information and resources
Improve our services based on feedback
Meet our legal and contractual obligations

We will not use your information for any purpose that is unrelated to the reason we collected it, without your consent.

4. How we use your information

Your information is used only by Lizi Guest and Little and Loud Limited in the course of delivering and administering our services.

We may use contact details to send you information about upcoming workshops or events that are likely to be relevant to you. You can opt out of this at any time by emailing hello@liziguest.co.nz.

We do not use your information for automated decision-making or profiling.

5. Who we share it with

We do not sell your personal information. We do not share it with third parties for marketing purposes.

We may share your information with:

Service providers who help us operate our business (for example, email platforms, invoicing software, or booking tools). These providers are required to handle your information securely and only as directed by us.
Professional advisors (such as accountants or legal advisors) where necessary and under confidentiality obligations.
Government agencies where we are required to do so by law.

Where we use third-party tools that process your data, we take reasonable steps to ensure they meet acceptable privacy standards.

6. Storage and security

Your information is stored in New Zealand or in systems operated by providers who meet appropriate security standards. We take reasonable steps to protect personal information from loss, misuse, or unauthorised access.

We retain information for as long as it is needed for the purpose it was collected, or as required by law. Client records are generally kept for seven years to meet our accounting and tax obligations.

When information is no longer needed, we delete or destroy it securely.

7. Your rights

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Correct any information that is inaccurate or out of date
Ask us to delete your information, where we are not legally required to retain it
Withdraw consent for any use of your information that is based on consent
Complain to the Office of the Privacy Commissioner if you believe we have breached your privacy rights

To exercise any of these rights, email us at lizi@liziguest.co.nz. We will respond within 20 working days, as required by the Privacy Act 2020.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.

8. Cookies and website data

Our website may use cookies and analytics tools to understand how visitors use the site. This information is collected in aggregate and is not linked to individual identities.

You can adjust your browser settings to decline cookies. This may affect some functionality of the site.

We do not use third-party advertising cookies or tracking pixels for retargeting purposes.

9. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, along with the date it was last updated. Where changes are significant, we will take reasonable steps to notify affected parties.

10. Contact us

If you have any questions about this policy or how we handle your personal information, please get in touch.

This policy is governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts.